Every once in a while, a business will do something that I find amazing. It is usually bad. But today, I was pleasantly surprised by something we received in the mail.
It was from DirectTV. And it wasn't a bill. It was a thank you note, thanking us for being customers for ten years. And to thank us, they let us know that they would be taking $5 off our bill for the next 10 months.
I checked, and they didn't raise the price $5 on me lately.
So I think this is a genuine gesture of appreciation, from a big old company.
Kind of made my day.