Every once in a while, a business will do something that I find amazing.  It is usually bad.  But today, I was pleasantly surprised by something we received in the mail.
It was from DirectTV.  And it wasn't a bill.  It was a thank you note, thanking us for being customers for ten years.  And to thank us, they let us know that they would be taking $5 off our bill for the next 10 months.  
seriously?
I checked, and they didn't raise the price $5 on me lately.
So I think this is a genuine gesture of appreciation, from a big old company.
Kind of made my day.
 
 

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